Helplines

Many countries have a national poison information helpline or a renowned individuals connected to a helpline or medical facilities who can assist in the event of any bite or sting. These contacts offer a free service to the general public and should be the first point of contact in your country in the following instances:

• If someone has been bitten or stung by a venomous creature.
• If someone thinks they have bitten or stung by a venomous creature.
• If a medical professional requires advice regarding the treatment of bites or stings, or the use of antivenom, or sourcing antivenom.

Note that this helpline can also assist for medical situations internationally. Data collected from this free service is used to shape and refine our understanding of bites and stings, of medical treatment, and the use of antivenom. As a first responder, if have an questions or require advice, please make use of these contacts. They can advise medical professionals on treatment as well as the use of antivenom and sourcing antivenom.